Current Vacancies

Customer Service Advisor

Job description

Job Purpose: The role is that of Customer Service Advisor for Mr. Binman with the key requirement to handle customer interactions in a multichannel contact centre environment. An agent will need to interact with customers over several communication channels, including voice, email, and chat. The suitable candidate will need to ensure that all customer queries are handled efficiently whilst at the same time balancing the needs of the company. The suitable applicant will also need excellent written and communication skills.

The successful candidate will initially be required to spend 2 to 3 weeks training onsite in our Head Office. We are offering the role with the option of it being onsite, hybrid or remote. Please note, should your preference be hybrid or remote, there will be times that you will be required to work onsite for training etc.

Should your preference be to work from home or hybrid, you will need a suitable working area which will be subject to a DSE and H&S assessment.

Responsibilities:

Dealing with inbound calls in a timely manner and ensuring satisfactory completion of all calls.

Responding in writing to inbound email queries.

Communicating with customers via live Web Chat.

Outbound service calls to customers.

Ability to perform a variety of administration duties applicable to Mr. Binman.

Set up new Domestic Customer accounts.

Work closely with colleagues both in the Domestic department and across other departments to ensure satisfactory conclusion to customer issues.

Requirements

1 Year Call Centre Experience dealing with customers required.

A professional manner when dealing with our customers.

Ability to solve problems and resolve day-to-day issues.

A comfortable knowledge of technology and computer systems.

Excellent written and communication skills.

Schedule

• Day shift.
• 40 hour week.
• Monday to Friday with some optional Saturday work.

Job Type: Full-time

Pay: €28,000.00-€30,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee discount
• On-site parking
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Performance bonus

Application question(s):

• Dependent on business needs, will you be available to work onsite at times if you are working remotely?

Education:

• Leaving Certificate (preferred)

Work Location: Hybrid remote in Limerick

Submit a CV and cover letter to info@mrbinman.com to apply